We want every SparkDX customer to feel informed and confident when making a purchase. Please review the following policy carefully before requesting a return or refund.
Refunds are available for eligible one-time purchases within 30 days of the original purchase date.
Returned items must be postmarked within 30 days of the purchase date.
Items returned after this window are not eligible for a refund.
Refunds are issued only after returned items are received and inspected.
Refunds are not available for subscription renewals.
If you have a subscription, it is your responsibility to cancel your subscription before the end of the current billing period to avoid future charges.
No exceptions will be made for missed cancellations.
To be eligible for a refund:
All unused components of the test must be returned
Returns that are incomplete may be denied or partially refunded
Customers are responsible for all return shipping costs
Before sending any item back, you must contact us to receive return instructions.
shippinghelp@sparkdx.com
Returns sent without prior contact may not be accepted.
SparkDX reserves the right to refuse or cancel any order, or any portion of an order, that exceeds the maximum purchase limit of two items per customer.
SparkDX reserves the right to update or modify this policy at any time. Changes will apply to future purchases only.
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