Frequently asked questions
Your privacy is important to us at SparkDX. We respect your privacy regarding any information we may collect from you across our website.
General FAQs
What is SparkDX?
SparkDX is a health technology company that develops at-home biomarker tests designed to help people understand how their bodies are functioning.
How do SparkDX tests work?
SparkDX tests measure biological markers using simple, easy-to-use test formats and analyze results through the SparkDX mobile app.
Are SparkDX tests accurate?
SparkDX tests are built using validated biomarker science and modern detection methods.
Do I need a prescription?
No.
Can I use SparkDX tests at home?
Yes. SparkDX tests are designed for convenient at-home use.
Are my results private?
Yes. SparkDX takes data privacy and security seriously.
Can I share results with my doctor?
Yes. Results can be shared with healthcare providers if desired.
Who should use SparkDX tests?
Anyone interested in better understanding their body’s biological signals and wellness trends
How to Take a Test FAQs
How do I take a SparkDX test?
Each SparkDX test includes simple instructions and guidance through the SparkDX mobile app, the enclosed instructions in your kit, or click (goes to learn page) here to go to our Learn Page. Find the test type and then read those instructions or watch our how-to-video.
Do I need any special equipment?
No. Everything you need is included in the test kit.
How long does the test take?
Most tests take only a few minutes to complete.
How do I read the results?
Simply scan your completed test using the SparkDX app.
Do I need to download the app?
Yes. The app helps guide testing and interpret results. If you need to download the app please click here (goes to app section on homepage)
Is the test painful?
SparkDX tests are designed to be simple and minimally invasive-not painful for most.
What if I make a mistake while testing?
The app provides step-by-step instructions to help ensure accuracy.
Can I take the test at any time?
The best testing time may vary depending on the biomarker being measured. Please refer to the test instructions on when to test.
Shipping FAQs
Where does SparkDX ship?
SparkDX currently ships to most locations within the United States.
How long does shipping take?
Most orders arrive within 3–5 business days.
Do you offer expedited shipping?
Expedited shipping options may be available at checkout.
How can I track my order?
You will receive a tracking link via email once your order ships.
How are tests packaged?
Tests are packaged securely to ensure quality and reliability.
Can I ship a test kit to someone else?
Yes. Test kits can be shipped to a different address as a gift.
What happens if my package is delayed?
If your order is delayed, our customer support team can help investigate the shipment.
What if my kit arrives damaged?
Contact SparkDX support and we will help arrange a replacement.
Returns FAQs
Can I return an unopened test kit?
Unopened test kits may be eligible for return within the return policy timeframe.
Can used test kits be returned?
Used tests cannot be returned.
How do I start a return?
Contact SparkDX customer support to initiate a return request.
Do I need the original packaging?
Returns typically require the original packaging and proof of purchase.
How long do refunds take?
Refunds are generally processed within several business days after the return is received.
Are shipping costs refundable?
Shipping costs may not be refundable depending on the reason for return.
What if I ordered the wrong test?
Our support team can help determine the best solution.
What if my test kit is defective?
Defective kits will be replaced by our support team.